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Warranty Claim Form

MANUFACTURER WARRANTY

  • Most of our products are covered by Manufacturer’s Warranty and/or Guarantee and cover the merchandise for a certain period of time after your purchase. We act as the agent between you the customer, and the manufacturer. 
  • Check the documentation that you received with the merchandise for more information regarding the product warranty policy. 
  • Should your product fail after 30 days, please contact our customer service department and we will assist you in submitting a claim to the manufacturer.
  • To see if you product is still under warranty please call us at 877-553-5337. We will contact the manufacturer to see if the product is still under warranty. If it is under warranty we will relay the specifications required by the manufacturer to do the warranty. 
  • Some warranties are done direct with the manufacturer. All returned items will be inspected by the manufacturer for eligibility of the warranty if needed. We or the manufacturer will replace, or refund the product based on the findings. 
  • WARRANTY RETURNS CAN BE HANDLED IN TWO WAYS

  • If you need a replacement right away, your card can be charged for the new item and we will ship you out the replacement part.
  • Once the warrantied part is received, inspected and approved we will refund your credit card. 
  • You can return the warrantied part, and once the part is received, inspected and approved we will ship you out a new replacement part. 
  • All inbound freight is the responsibility of the purchaser (the Customer) if the part needs to be returned after the initial 90 day purchase Products damaged as a result of abuse, misuse, improper repairs or neglected maintenance, improper installation, alteration, or modification will not be covered under the warranty. 
  • Morris 4x4 Center will not be liable for any indirect, special, incidental or consequential damages from any products sold, which includes inconvenience, labor, legal fees or any other costs incurred while the item was in use and while the item is being inspected for the warranty claim. 
  • We will not be responsible for lost or stolen packages mailed back by the customer containing the parts being returned under a warranty claim. As the customer is the shipper he/she will be responsible for filing a lost claim with the shipping company used. 
  • Warranties are non-transferable. They are in effect as long as the original purchaser owns the merchandise and for the time agreed upon in the terms and conditions of that warranty or guarantee. 
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