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Customer Service Return Form


See Full Return Policy
WE HOPE YOU LOVE WHAT YOU ORDERED. BUT IN THE OFF-CHANCE THAT YOU DON’T, PLEASE READ OUR RETURN POLICY. WE’LL DO OUR BEST TO TRY TO MAKE THINGS RIGHT FOR YOU, BUT WE’LL NEED YOUR HELP TO MAKE THE PROCESS GO AS SMOOTHLY AS POSSIBLE.

MORRIS 4X4 CENTER RETURN POLICY

RECEIVED A DAMAGED ITEM?

If your shipment was delivered to you and is damaged, please call the carrier who delivered it and report the damage. Once the carrier has been contacted, please call our Customer Service line at (954) 941-7807 for further assistance.

RECEIVED THE WRONG PRODUCT?

If you received the wrong product, call us immediately regarding any mistakes with your order.

Any problems with the order need to be documented with Morris 4x4 Center within seven days of the order receipt date. This helps us to maintain accurate inventory numbers for all of our customers.

If you believe an item is missing from your order, please make sure to double-check the order before calling. Inspect packages and packing materials carefully for smaller items. It is easy for small items to hide behind and under the packing material.

Morris 4x4 Center will elect to find the simplest, quickest, and most convenient way to resolve the issue. We will reimburse return ground freight on any mis-shipped items when it is determined to be the fault of Morris 4x4 Center. We want to remedy the situation as simply and as fast as possible.

EXCHANGING DEFECTIVE PRODUCTS

Morris 4x4 will pay for shipping on the outbound replacement product only.

We only specify that the product not be damaged or missing components, including the manufacturer’s documentation.

Special order, non-stocking, and all electrical items are specifically exempted from this policy and will be assessed for an appropriate re-stocking charge on a case-by-case basis. **Including but not limited to: Body Tubs, Made to order carpets/floor mats, Crown performance brake lines, Boomerang tire covers, any and all electrical items, GPS-related items, all audio equipment, all hitch products, all paints, all spray chemicals, and any wheel or tire that has been mounted and installed.

WHAT YOU NEED TO KNOW BEFORE RETURNING:

If you are returning merchandise after 31 days, a 30% restock fee will apply and store credit will be issued for the balance.

You are responsible for paying return freight charges when it is determined that Morris 4x4 Center is not at fault.

Credit will be issued for the item(s) being returned. We do not refund the original shipping charges.

All returns must be in “like-new” condition with all original packaging and documents.

If you refuse deliveries from shipping carriers, this will result in penalty charges. The shipping return cost(s) will be deducted from your refund amount.

Please ensure that any return items are packaged securely – Morris 4x4 Center cannot be responsible for damages obtained in transit.

Please avoid from using duct or electrical tape. Morris 4x4 Center cannot accept partially returned items; if you are returning a kit, ensure all kit components are included. Otherwise, no refund can be dispensed.

Please take care to ensure the product fits your vehicle before commencing any installation - we cannot accept returned parts that have been installed, disassembled, drilled, welded, cut, painted, or modified in anyway.

Failure of part(s) due to use beyond the product’s intended function, incorrect installation, or failure of related part(s) is not covered by warranty or Morris 4x4 Center.

Morris 4x4 Center reserves the right to refuse any return we deem unfit for resale. Any part that, in our opinion, was used, installed, handled, packaged or shipped improperly by the customer will not be eligible for exchange, refund, or warranty.

Morris 4x4 Center reserves the right to charge a restocking fee or refuse any return order under any circumstance.

Morris 4x4 Center reserves the right to refuse any shipments where the shipping charges, duties, customs etc. are not prepaid.

Morris 4x4 Center will refund your payment the same way you paid. Refunds amounting to less than $1.00 USD will not be dispensed unless they are requested by the customer.

If your order included any special offer, free parts, gift cards, etc. they must also be returned (with full value, in the case of gift cards) along with the main product return. Otherwise, the full value of said items may be deducted from your refund.
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